of the company SAPPHIRE HOLDING s.r.o., with registered office at Panská 253/39, 811 01 Bratislava, Company ID: 50 201 298, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 109652 / B (hereinafter referred to as the “Company”) as the exchange office operator (hereinafter referred to as “Exchange Office”) at Hviezdoslavovo námestie 17, 811 02 Bratislava, and Michalská 370/5, 811 01 Bratislava.


Pursuant to Act no. 202/1995 Z.z. (Foreign Exchange Act), the Company has been granted a foreign exchange license permitting the Company cash foreign currency trading.


Article I



  1. The purchase and sale of foreign currency is based on current issued exchange rates.

  2. The Company DOES NOT accept credit/debit card payments.

  3. Exchange rates might change during day.

  4. After obtaining cash, Clients are obliged to check and count the received money, as later claims will not be accepted.

  5. Exchange Office is not obliged to change bills for coins (and vice versa), or larger bills for smaller ones in foreign currency as well as in Euros.

  6. Exchange Office is open:

               a. Mon-Fri 10:00-16:00

               b. out of business hours, please contact us by SMS, Whatsapp, Facebook


Article II



  1. Currency exchange is free of charge (0% commission).

  2. Clients will receive pre-trade information consisting of info about currency, if they sell or purchase currency, and how much Euros they would pay or receive. This information is issued in two duplicates - with one received by the Client and the other kept by the Company. The Client confirms by his signature that he was informed about the conditions of the trade and that he or she agrees with it.

  3. For trades above EUR 1,000 a government issued ID is required. 

  4. The Company does not buy foreign currencies in coins with the exception of the Czech crown.

  5. The Company reserves the right to reject damaged banknotes and not to perform currency exchange unless the banknotes are checked by the operator.

  6. The company reserves the right to reject banknotes that are in preclusion or banknotes that are nearing the preclusion.


Article III



  1. These Terms and Conditions come into effect on 01.01.2017, and were updated 08.05.2018.


© 2019 by SAPPHIRE HOLDING s.r.o.

+421 940 647 747
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